Version 2026-10-21. These terms apply to accounts created or renewed from 21 October 2026. Existing members are asked to accept them in the app.
Part A. Terms for everyone
1. Who we are
Virgo Command / Clove9 ("we", "us", "our") is based in the United Kingdom. Our address is Office 128, 18 Young Street, Unit LGE, Edinburgh EH2 4JB, United Kingdom. Email legal@virgocommand.com. We are registered with the UK Information Commissioner's Office, number ZC260560.
2. How these terms work
These terms are a contract between you and us. They are made up of Part A, which applies to everyone, and the schedule in Part B for the country where you live. If the schedule for your country says something different from Part A, the schedule wins. Our Privacy Policy explains how we handle your information.
Nothing in these terms takes away rights that the law of your country gives you and does not allow a contract to remove. Where a clause would do that, it does not apply to you to that extent.
3. Who can use Virgo Command
You must be 18 or over.
You must live in the United Kingdom, the United States, Canada (outside Quebec, see the Canada schedule), Australia or New Zealand, and tell us truthfully which.
Each account is for one person and for personal use, not for running a business on behalf of others.
4. What the service is
Virgo Command gives you an AI chief of staff, Lily or Leo (your choice), with a small office of AI officers. With your permission it reads the information you give it or connect (for example your calendar and contacts), helps you organise your time, money, home and paperwork, and prepares work for you: drafts, reminders, briefs and claims.
You stay in charge. Anything that sends a message, makes a payment, books, cancels, files a claim or changes an account is prepared for you to review and approve first. We do not act on your behalf without your approval. Some features need a paid plan; the plans page says which.
5. What AI can and cannot do
Your chief of staff and officers are artificial intelligence, not people. We say so in the app, and they will tell you if you ask.
AI can make mistakes. It can misread information, miss things, get facts, dates or amounts wrong, or sound more certain than it should. Check anything important before you rely on it or approve it, especially amounts, dates, names and anything you send to other people.
It is not professional advice. It does not give legal, financial, investment, tax, medical, mental health or dietary advice, and it is not a substitute for a qualified professional. Where general information touches these areas, treat it as a starting point and take proper advice before you act.
It is not an emergency service. If you or someone else is in danger, call your local emergency number. If you are thinking about harming yourself, contact a crisis line: in the UK Samaritans on 116 123; in the US and Canada call or text 988; in Australia Lifeline on 13 11 14; in New Zealand call or text 1737.
Claims and compensation. When it drafts a claim, such as a train delay or flight delay claim, it works from what you and your records tell it. Whether a claim succeeds is decided by the company you claim from, and we do not promise any outcome. You must check that every fact in a claim is true before you send it.
Decisions are yours. It suggests and prepares; you decide. We do not use AI to make decisions about you that have legal or similarly significant effects.
This section explains how the service works and what it is for. It does not remove our duty to provide the service with reasonable care and skill, which section 16 and your country's schedule keep in place.
6. Your responsibilities
Give accurate information, and keep your contact details up to date.
Review what you approve. You are responsible for messages you send, payments you make, bookings you confirm and claims you submit through the service.
Only connect accounts and share information about other people (for example contacts and calendar guests) when you are entitled to do so.
Do not use the service to break the law, to deceive anyone, to make false claims, to harass or harm anyone, to create sexual content involving anyone without consent, or to try to get the AI to do any of those things.
Do not try to break into, overload, copy, resell or reverse engineer the service, or use automated tools to access it without our written permission.
7. Your account
Keep your sign-in details secure and tell us at hello@virgocommand.com straight away if you think someone else has used your account. You can turn on a phone lock in the app. We will never ask for your password by email or message.
8. Plans, payment and renewal
The free plan costs nothing. Paid plans (currently Pro, Pro+ and Command) are subscriptions billed in advance, monthly or yearly, at the price shown when you subscribe, in your local currency and including any taxes we are required to charge.
Your subscription renews automatically at the end of each billing period, at the then current price, until you cancel. We tell you before you subscribe how much you will pay, how often, and how to cancel, and we remind you before renewals as your country's law requires.
Payments are processed by Stripe. We do not see or store your full card details.
If a payment fails, we will tell you and may move you to the free plan until it is fixed. Your information stays in your account.
9. Cancelling and refunds
Cancel any time, online, in the app under Settings, then Manage billing. You do not need to call or email. Cancelling stops the next renewal; you keep paid features until the end of the period you have paid for.
14 day money back guarantee. If you ask within 14 days of any payment to us, we refund that payment in full. Email hello@virgocommand.com.
This guarantee is in addition to, not instead of, your legal rights, including any cooling off right in your country's schedule.
10. Changes to prices, the service and these terms
We may change prices, plan features or these terms to reflect changes in our costs, the law, security needs, or the features we offer. We will not make changes that reduce what you have paid for during a period you have already paid, except where the law or security requires it.
For any change that is to your disadvantage, including any price rise, we will tell you by email at least 30 days before it takes effect, show the old and new wording or price, and explain your right to cancel. You may cancel free of charge before the change takes effect, and if you have paid in advance for a period after that date, we refund the unused part.
If we change these terms, we will ask you to accept the new version in the app. If you do not accept, you can export your data and close your account, and we will refund any unused prepaid period.
11. Your content
What you put into Virgo Command, and what it creates for you, stays yours. You give us permission to store, process and display it only to provide the service to you, keep it secure and comply with the law. We do not sell it, and we do not use it to train public AI models; our AI providers are bound not to train their models on it. You can export or delete it at any time from Settings.
12. Our property
The service, its software, design, names and logos belong to us or our licensors. You may use the service for your personal use under these terms. Nothing here gives you any other right to it.
13. Other companies' services
Some features rely on services you choose to connect, such as Google, Apple or your phone's calendar, and on providers we use, listed in the Privacy Policy. Their own terms also apply to your use of them. We are not responsible for their services being unavailable, or for decisions they make, such as whether a train company or airline pays a claim.
14. Availability
We work hard to keep the service running, secure and accurate, but we cannot promise it will always be available or free of errors. We may pause it for maintenance and will give notice of planned work where we can. Features marked as a preview or test are still being developed and may change or stop.
15. Suspension and closing
You can close your account at any time in Settings. Closing deletes your account and data, as the Privacy Policy explains.
We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect other people or the service. Where it is safe and lawful, we will tell you why and give you a chance to put things right first.
If we close your account when you have not broken these terms, we will give you at least 30 days' notice and refund any unused prepaid period.
16. Our responsibility to you
We provide the service with reasonable care and skill. If we do not, tell us and we will try to put it right; if we cannot, you may be entitled to a refund or other remedy under your country's law.
We do not limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law of your country does not allow us to limit.
We are responsible for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or that was caused by something outside our reasonable control.
Because the service prepares work for you to check and approve, we are not responsible for loss caused by an action you approved where the error was one you could reasonably have seen when you reviewed it, unless the law of your country says otherwise.
The service is for personal use. We are not responsible for business losses, such as lost profit or business opportunity.
Where the law allows a limit, our total responsibility to you for all claims in any 12 months is the greater of £100 (or the equivalent in your currency) and the amount you paid us in those 12 months. Your country's schedule may change this.
17. Complaints
If something is wrong, email hello@virgocommand.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days. For complaints about how we handle your personal information, see the Privacy Policy, which also explains how to contact the regulator in your country.
18. General
We may transfer this contract to a business that takes over Virgo Command, including a company we set up for it. We will tell you, and your rights will not be reduced. You may not transfer your account.
If a court decides part of these terms is invalid, the rest stays in force.
If we do not enforce a term straight away, we can still enforce it later.
We will contact you by email or in the app. You can contact us at the addresses in section 1.
These terms are written in English, and English is the language of this contract.
Part B. Your country
United Kingdom
Your statutory rights. Under the Consumer Rights Act 2015 services must be provided with reasonable care and skill and as described. If they are not, you can ask us to put it right or, if we cannot, for a price reduction or refund. Nothing in these terms affects those rights. Citizens Advice can help: citizensadvice.org.uk.
Cancelling within 14 days. You have the right to cancel a paid plan within 14 days of first subscribing. If you asked us to start straight away and then cancel within 14 days, our money back guarantee in section 9 refunds you in full in any case.
Subscriptions. We will meet the subscription contract rules in the Digital Markets, Competition and Consumers Act 2024 when they apply, including reminders, renewal cooling off periods and simple online cancellation.
Law and courts. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live, and the mandatory law of that part of the UK still applies to you.
United States
Automatic renewal. When you subscribe you will see the price, billing frequency, that the subscription renews until you cancel, and how to cancel, and you will give your consent by a separate action. We keep a record of that consent. We send renewal reminders where state law requires, and you can always cancel online in Settings.
AI disclosure. Your chief of staff is an AI and will say so when you start and whenever you ask. It does not hold any professional licence and will not present itself as a doctor, lawyer, therapist, dietitian or financial adviser.
Disclaimer. Except for the promises in these terms and any rights your state's law does not allow us to exclude, the service is provided "as is" and "as available", and we disclaim implied warranties of merchantability and fitness for a particular purpose to the extent the law allows.
Limits. Section 16's limit applies to the extent your state allows. It does not apply to our gross negligence or wilful misconduct.
Law. These terms are governed by the laws of the State of Delaware, without regard to conflict of laws rules, except where the law of your state of residence cannot be displaced. The Federal Arbitration Act governs the agreement to arbitrate below.
Agreement to arbitrate; no class actions. PLEASE READ THIS CAREFULLY. You and we agree to resolve any dispute about the service or these terms by individual, binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. Either of us may instead bring an individual claim in small claims court. Neither of us may bring or join a class or representative action or a class arbitration. This does not stop you raising issues with a government agency, and it does not waive any right to seek public injunctive relief where your state's law makes that right non-waivable. If 25 or more similar claims are brought by the same or coordinated counsel, they will be administered in batches under the AAA's mass arbitration rules. We will pay the filing, administrative and arbitrator fees for claims under US$10,000 unless the arbitrator finds the claim frivolous.
Opting out. You can opt out of the agreement to arbitrate by emailing legal@virgocommand.com within 30 days of first accepting these terms, with your name, account email and a clear statement that you opt out. Opting out does not affect anything else in these terms.
State notices. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952 5210.
Canada
Quebec. Virgo Command is not yet offered to residents of Quebec. We will offer it once our terms and service are available in French as Quebec law requires.
Your rights. Nothing in these terms limits rights you have under the consumer protection law of your province or territory that cannot be waived. Where provincial law does not allow a limit or exclusion of liability, section 16's limits do not apply to you to that extent.
Changes. We will give you at least 30 days' written notice of any change to these terms or price, with the new wording and the date it takes effect, and you may cancel without cost or penalty.
Law and courts. These terms are governed by the law of the province or territory where you live and the federal laws of Canada that apply there, and you may bring proceedings in its courts. There is no agreement to arbitrate and no class action waiver for Canadian residents.
Australia
Consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
How limits apply. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee or warranty, that you have under the Australian Consumer Law or other law that cannot be excluded. Section 16 applies only to the extent the law allows.
Law and courts. These terms are governed by the law of the state or territory where you live, and its courts have non-exclusive jurisdiction. There is no agreement to arbitrate and no class action waiver for Australian residents.
New Zealand
Consumer guarantees. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Because you use the service as a consumer, we do not contract out of the Consumer Guarantees Act.
How limits apply. Section 16 applies only to the extent those Acts allow.
Law and courts. These terms are governed by the law of New Zealand, and you may bring proceedings in New Zealand courts, including the Disputes Tribunal. There is no agreement to arbitrate for New Zealand residents.
Earlier versions
The version of these terms you accepted, and when, is kept with your account. Ask us at legal@virgocommand.com for a copy of any earlier version.